Customer care

Turning a lead into a customer won't happen overnight. You have to create a customer journey. Part of this journey is creating an exceptional customer experience. Here are 6 strategies that you should be intentional about: 1. Treat customers with respect Sooner or later, when dealing with a large number of customers, it is inevitable to run into a disagreement that just cannot be resolved properly. Anyone who's been in business for a while has had these 'impossible' customers, and it's never…

10 Positive Phrases for Customer Service

Customer service training that creates customer loyalty is essential to business success. Learn the 6 essential keys to creating customer loyalty.

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by Thomas Ripsam and Louis Bouquet There are 10 principles at the heart of any effective customer strategy. These principles are universally applicable, regardless of what industry a company operates in, whether it focuses on a business or consumer clientele, where it does business, or what products and services it offers. [...]

Banks' loan growth at 10.7% in last fiscal year ended March 31, was slowest in nearly two decades

Customer Service Experience Factor: First impression is vital both in personal and business communication. But to what extent does good or bad customer service affects future customer behavior.

Live agent assistance tends to be required at pivotal moments in the customer journey. Therefore, it is critical that customer service professionals are able to assist customers quickly and effectively. However, there are a host of reasons why service staff can come unglued, with the customer experience suffering as a result. This infographic from Provide Support examines 15 of the most common reasons that customer service professionals fail to deliver the service standards expected. [Click…

There’s been a lot written about the shift from companies focused on customer service and support to companies focusing on customer experience. Customer experience–or, more specifically, customer…