Abstract
Impact sourcing is a sourcing model that aims to transform people’s lives, families, and communities through meaningful employment in the Information Technology Outsourcing (ITO), Business Process Outsourcing (BPO) and digitally-enabled microwork sectors. Globally, impact sourcing may employ as many as 561,000 people and may generate as much as $20 billion world-wide by 2015. Despite the potential value of impact sourcing, there is little research on this emerging phenomenon. The aim of this paper is to develop an impact sourcing research framework that identifies key stakeholders and constructs and directs future research. The framework comprises an ecosystem of different stakeholders, including the impact sourcers (the providers), employees of impact sourcers, communities where employees reside, and clients of impact sourcing services. The framework also includes global issues, like location attractiveness, and public policy issues. Although more research is needed on all the key constructs identified in the framework, we posit that the most important of these is the impact of impact sourcing on the employees (the people whose lives are presumably improving as a result of impact sourcing) and the communities around them.
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Notes
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The numbers that are used for illustration are for Technoserve and are not about impact sourcing.
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Best practices include contractual governance, relational governance, client capabilities, and provider capabilities (Lacity et al. 2011).
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Carmel, E., Lacity, M.C., Doty, A. (2014). The Impact of Impact Sourcing: Framing a Research Agenda. In: Hirschheim, R., Heinzl, A., Dibbern, J. (eds) Information Systems Outsourcing. Progress in IS. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43820-6_16
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