Please share your phone number with us either in the personalization field or in the Note to Buyer section during check out. This is crucial to ensure smooth shipping experience. Thanks in advance ! These stair rugs will be great complement for both design and use. Modern color ways will complement the design of your modern houses and farmhouses. Stair tread rugs are made of super soft high pile polyester plush front fabric and PVC applied anti slip cotton backing. Due to heat transfer digital printing technique we use, you will get vibrant colors besides the durability of your stair rugs. Pile leaning direction may cause color variations, if you want a stable color for all please make sure all pile directions are the same. Our PVC applied cotton backing generally do not slip however depending on your floor type, you might want to reinforce the slip resistance by using double sided tapes. Very comfy and safe to use as a stair tread rug and landing rug. Care: Easy to vacuum, vacuum regularly, for stains first choice is washing the surface with rug shampoo and as a second choice able to be washed at 30 degrees celcius, do not soak or bleach, low spinning Shipping: We use express saver shipping service of DHL, UPS or FedEx. Here are the ETAs for regions. We ship WORLDWIDE! North America: 3-5 business days Europe: 3-5 business days Australia, New Zealand and Oceania: 5-8 business days Asia Pacific: 5-8 business days Latin America and the Caribbean: 5-8 business days North Africa and the Middle East: 5-8 business days Sub-Saharan Africa: 5-8 business days The Courier Companies we work with do not accept PO Box addresses, we need to have full street addresses for the orders. If you realize you gave PO Box address please contact us immediately. If we realize and ask to you and have no response, it's under customer's responsibility. Orders with PO Box addresses may have the risk of failed delivery and no refund, for your information. --VERY IMPORTANT, PLEASE READ-- We try to send our products to every country we can, however this comes with some disadvantages. As you know not all of the countries are welcoming packs coming from overseas without tax charge like United States. For all countries we send products to, Canada (not all of our products ships from US, some ships from Turkey, ATTENTION ! ) being in the first place: Unfortunately Etsy does not have a function to charge your import tax/VAT at the check out for every country(except Australia, Norway, UK, USA, European Union, New Zealand, no problem for these countries up to certain thresholds), that's why when you receive the pack courier company may ask for tax charge(plus their brokerage fees if any, this is not delivery charge, this is tax charge that your state requires, not my business or courier). If you see tax item at the check out, please don't worry you won't have further charges after check out.( such as purchases from Australia, Norway, UK, USA, European Union etc) Please keep in mind that sometimes there are some thresholds, e.g. 150 Euros for EU or 135 GBP for UK etc, please check your country's rules. Depending on your country, this total charge may reach substantial amounts, so please do your research about this and if you want to know what courier I am using for that product and country, please do not hesitate to ask. Please be aware of this possibility, and don't get upset with me and the situation later. Me and my coworkers are just trying to make a better living for our families here, we're with you all the time and our very first purpose is to make you guys happy with our laborious products. --WHAT TO DO WHEN DELIVERED ITEM/PACKAGE IS DAMAGED?--
Take pictures of the package(showing barcodes and info stickers on the package), take picture of the item especially damaged areas.
Reach UPS/DHL or FedEx's local phone number and file a damage claim on the day when package was delivered to your address.
The later you file the claim, the less chance to get a result, since when time passes situation becomes unprovable.
At the same time please share photo proofs with me so that I can also file a claim to local courier for my location.
If package is not dropped at your door and you directly get it from courier, please have courier take the stamens down about the damaged pack on their system.
And lastly keep the package and item with the condition you get and do no use it until the claim gets a result.