Role call

A phone call can be the culmination of several exchanges over social media, email, and/or chat. At such a crucial juncture, a customer service agent assumes several roles at once — a spokesperson for the business, a product specialist, and most importantly, a sympathetic ear. And the language you use becomes your primary instrument. Positive language goes a long way in mitigating such interactions but the impact of negative language may be as far-reaching as losing a customer.

ESL Telephone Role-Plays - Reading, Writing, Listening and Speaking Activity - Intermediate (B1) - 25 minutes In this useful telephone role-play activity, students practice taking and leaving messages, making and changing arrangements, and confirming information over the phone by role-playing four telephone calls.

Ghost ,Gaz and cockroach 🪳 cr:@yooo-lets-go

There is no one-size-fits-all answer to whether guys prefer texting or calling, as individual preferences vary. Some guys may prefer calling because it allows for more personal and direct communication, while others may prefer texting because it’s less intrusive and allows for more time to craft a response. The context of the communication also plays a role in preference. For example, if it’s a quick message or update, texting may be preferred. If it’s a serious conversation or discussion…