✔️PRODUCT GUIDE - Real Touch flowers (artificial flowers) are used to make our flower balloon bouquet - Diameter of the balloon: 8-9 inches - FREE customized message service on the balloon -100% Handmade - Made to order -The Balloon Flower is durable lasts more than a month. -Located in Irvine, CA (local customers can pick up) *Priority USPS/UPS Shipping will take 2-4 business days in USA *All products are custom, 100% handmade to order. Please note there are NO refunds/exchanges. *Never use a sharp tool to open the package as it may damage the product. *Please Do not use any sharp object like knife, scissors and etc. *Avoid placing balloon next to sharp objects as well extreme hot & cold environments. *If the item is damaged upon receipt, please make sure to take a picture of the shipping box and product right away and contact us within the day you receive your product from the carrier. ✔️instagram : @balloonism_atelier Thank you very much for your interest. Please let me know if you have any questions about the item. Thank you!