🚀 Real-World Benefits of #NAXT Customer Engagement Suite 🚀 Implementing the NAXT Customer Engagement Suite brings tangible and measurable benefits to heavy equipment dealers: ✅Increased Sales Efficiency: Sales teams can respond more quickly and accurately to customer inquiries, speeding up the sales cycle and increasing the chances of closing deals. ✅Enhanced Customer Service: With immediate access to customer data and history, service teams can provide personalized and effective solutions, enhancing customer satisfaction. ✅Operational Cost Savings: By automating routine tasks and streamlining sales processes, dealers can reduce operational costs and allocate resources to more critical areas. NAXT Customer Engagement Suite is more than just a CRM; it's your go-to platform for driving growth, enhancing customer engagement, and optimizing sales performance.
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The latest update for #Vivantio includes "What is an Example of #ChangeManagement? View Real-world Examples" and "Customer Service Optimization: Achieving Excellence". #ITSM #ESM #CX https://lnkd.in/dCVVYE_d
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Streamline your customer support by intelligently routing customers to the right agent or department, while deflecting routine queries to self-service automation via chatbots. With Ventana, you can automate responses to frequently asked questions, package information, and content delivery such as files, pictures and videos, freeing up your team for high-value engagements. 📈 Agents can then focus on enhancing the customer experience by addressing more complex inquiries and driving conversions, all while ensuring faster resolutions. Our AI-powered #CXaaS solution allows for a more efficient workflow, optimizing resources, and improving customer satisfaction by reducing wait times. With seamless integration and real-time insights, Ventana ensures that your customers always receive the right information at the right time. #AIforCX #CustomerSupportAutomation #StreamlineSupport #AIChatbots #CustomerExperienceOptimization
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𝐌𝐚𝐱𝐢𝐦𝐢𝐬𝐞 𝐲𝐨𝐮𝐫 𝐑𝐎𝐈 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐑𝐞𝐬𝐨𝐮𝐫𝐜𝐞 𝐀𝐥𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 It starts with recognising the strength and weaknesses of Scripted Chatbots, AI Chatbots, and Human Agents. 1. 𝐒𝐜𝐫𝐢𝐩𝐭𝐞𝐝 𝐂𝐡𝐚𝐭𝐛𝐨𝐭:Effective for routing customers and automating routine tasks. 2. 𝐀𝐈 𝐂𝐡𝐚𝐭𝐛𝐨𝐭: Best for simple queries and performing simple, low-risk tasks. 3. 𝐇𝐮𝐦𝐚𝐧 𝐀𝐠𝐞𝐧𝐭: Best for high-value interactions, building relationships, and fostering customer loyalty. By leveraging these resources 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞𝐥𝐲, companies can enhance customer satisfaction, and drive loyalty for 𝐬𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐥𝐞 𝐥𝐨𝐧𝐠 𝐭𝐞𝐫𝐦 𝐠𝐫𝐨𝐰𝐭𝐡. #CXaaS #CX #CSaaS #CS #AI #ArtificialIntelligence #CustomerService #Growth #CustomerLoyalty #CustomerSatisfaction #Ventana
Streamline your customer support by intelligently routing customers to the right agent or department, while deflecting routine queries to self-service automation via chatbots. With Ventana, you can automate responses to frequently asked questions, package information, and content delivery such as files, pictures and videos, freeing up your team for high-value engagements. 📈 Agents can then focus on enhancing the customer experience by addressing more complex inquiries and driving conversions, all while ensuring faster resolutions. Our AI-powered #CXaaS solution allows for a more efficient workflow, optimizing resources, and improving customer satisfaction by reducing wait times. With seamless integration and real-time insights, Ventana ensures that your customers always receive the right information at the right time. #AIforCX #CustomerSupportAutomation #StreamlineSupport #AIChatbots #CustomerExperienceOptimization
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Have Better Customer Interactions with #CCaaS. How are your customer relationships? Do you interact with them using the channel of their preference (i.e. text, email, phone, social)? How confident are you with the answers to these questions? CCaaS gives you flexibility by meeting customers where they are and integrating with their records to anticipate needs and provide quicker answers for every interaction, no matter how small. This is the world of CCaaS — I can help you find the best solutions to work with your existing infrastructure and the path to better customer experiences. Get in touch with me and learn more here : MoJo Consulting LLC #contactcenter #UCaaS #technnologyadvisor
sites.ziftsolutions.com
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Use case: Generative AI Customer Service Engine for Customer Support Team using Palantir AIP. This use case is applicable across all BPO operations and can be implemented in days. #ManagedServices #CustomerService #PalantirAIP #AIPNow
The AIP Customer Service Engine drives fast, personalized service, reasoning through customer cases and creating responses with the full context of your business. As human operators review and interact with responses, feedback is automatically incorporated into the #Palantir Ontology to inform future outputs. Responses improve over time, and companies develop a knowledge base that enhances customer interactions and benefits the broader organization. Watch Chad Wahlquist's new video and request the workflow on aip.palantir.com. Join our webinar on Thursday, April 11 to hear how Lowe's Companies, Inc. is transforming their Customer Service org with AIP and see how you can get started with the AIP Customer Service Engine: https://lnkd.in/dTmED3U9
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This is why I joined #Palantir. No PowerPoint presentations, but real operational use cases. Some may say it's difficult and risky to leverage AI in a production workflow. Others might build you a chatbot or a co-pilot with minimal impact on your business. With #Palantir #AIP, we can take you from 0 to MVP in just days
The AIP Customer Service Engine drives fast, personalized service, reasoning through customer cases and creating responses with the full context of your business. As human operators review and interact with responses, feedback is automatically incorporated into the #Palantir Ontology to inform future outputs. Responses improve over time, and companies develop a knowledge base that enhances customer interactions and benefits the broader organization. Watch Chad Wahlquist's new video and request the workflow on aip.palantir.com. Join our webinar on Thursday, April 11 to hear how Lowe's Companies, Inc. is transforming their Customer Service org with AIP and see how you can get started with the AIP Customer Service Engine: https://lnkd.in/dTmED3U9
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If the words #customers and/or #service are important to your business, join Palantir's AIP live webinar featuring Lowe's Companies, Inc. and see how they have supercharged their CS team.
The AIP Customer Service Engine drives fast, personalized service, reasoning through customer cases and creating responses with the full context of your business. As human operators review and interact with responses, feedback is automatically incorporated into the #Palantir Ontology to inform future outputs. Responses improve over time, and companies develop a knowledge base that enhances customer interactions and benefits the broader organization. Watch Chad Wahlquist's new video and request the workflow on aip.palantir.com. Join our webinar on Thursday, April 11 to hear how Lowe's Companies, Inc. is transforming their Customer Service org with AIP and see how you can get started with the AIP Customer Service Engine: https://lnkd.in/dTmED3U9
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Head of ITSM Consulting. I can help you with anything ITSM - projects, programs, transition, transform, product development & operations
This seems like ServiceNow CMDB/CSDM but for Enterprise Service Management. It seems like, eventually Enterprise application sprawl can be rooted out and most of Enterprise Operations can run with just Palantir or a combination of Palantir and a few required applications. This is exciting!
The AIP Customer Service Engine drives fast, personalized service, reasoning through customer cases and creating responses with the full context of your business. As human operators review and interact with responses, feedback is automatically incorporated into the #Palantir Ontology to inform future outputs. Responses improve over time, and companies develop a knowledge base that enhances customer interactions and benefits the broader organization. Watch Chad Wahlquist's new video and request the workflow on aip.palantir.com. Join our webinar on Thursday, April 11 to hear how Lowe's Companies, Inc. is transforming their Customer Service org with AIP and see how you can get started with the AIP Customer Service Engine: https://lnkd.in/dTmED3U9
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As a consumer, A+ customer service is a must. Which is why I am pumped about this announcement and the launch of our AIP Customer Service Engine. If your organization has a customer service team (cough cough 99% of you), highly recommend joining the webinar on April 11th to hear how Lowe's Companies, Inc. is transforming their Customer Service org with AIP and learn how you can accelerate your own organization's AI journey with the AIP Customer Service Engine. https://lnkd.in/gnwfTR-f
The AIP Customer Service Engine drives fast, personalized service, reasoning through customer cases and creating responses with the full context of your business. As human operators review and interact with responses, feedback is automatically incorporated into the #Palantir Ontology to inform future outputs. Responses improve over time, and companies develop a knowledge base that enhances customer interactions and benefits the broader organization. Watch Chad Wahlquist's new video and request the workflow on aip.palantir.com. Join our webinar on Thursday, April 11 to hear how Lowe's Companies, Inc. is transforming their Customer Service org with AIP and see how you can get started with the AIP Customer Service Engine: https://lnkd.in/dTmED3U9
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Treasury, Investments, Analytics and Corporate Finance - Making sense of data to drive change and decisions
Palantir Technologies is one of the companies that are part of my personal investment portfolio. The platforms they’ve built are at another level and they are just at the beginning of their journey after being around for more than 20 years. Their platforms Foundry, Apollo and AIP already supports many businesses worldwide. Here, Chad shows one great feature of the AIP platform where through feedback loop the user will help AI to improve its reasoning in the future. If your company is not looking into these type of technologies to improve service and effiency, they will be behind the curve.
The AIP Customer Service Engine drives fast, personalized service, reasoning through customer cases and creating responses with the full context of your business. As human operators review and interact with responses, feedback is automatically incorporated into the #Palantir Ontology to inform future outputs. Responses improve over time, and companies develop a knowledge base that enhances customer interactions and benefits the broader organization. Watch Chad Wahlquist's new video and request the workflow on aip.palantir.com. Join our webinar on Thursday, April 11 to hear how Lowe's Companies, Inc. is transforming their Customer Service org with AIP and see how you can get started with the AIP Customer Service Engine: https://lnkd.in/dTmED3U9
