Services & Support

Your journey to success

Get a trusted partner to guide your information management path

Overview

Discover the benefits of partnering with OpenText Professional Services

Organizations need a great user experience that’s available all the time, performs well, and secures information while solving business challenges.

Leverage a team of certified OpenText™ consultants with more than 25 years of experience with the highest possible level of information management services.

How OpenText Services can benefit business

  • Unlock strategic planning

    Realize business outcomes—beyond purely technical factors—and get the guidance to envision and drive future growth.

  • Ensure accountability

    Partner with a single team that’s accountable to meet well-defined service-level agreements for customer success and satisfaction.

  • Tap into market-leading domain expertise

    Leverage a wide range of business and industry process expertise to deliver and extend solutions, while implementing supportable, custom functionality and integration.

  • Engage whichever way works best

    Work with a team of product certified specialists through your preferred method of engagement, whether in-region or remotely resourced.

  • Overcome project challenges

    Tackle any hurdles with innovative problem solving—from information management services best practices to collaborative and direct access to OpenText product engineers.

  • Maximize adoption and proficiency

    Choose from virtual or classroom instructor-led training, workshops, and on-demand learning options to get training and certifications that optimize user adoption.

Service offerings

  • NextGen Services

    Drive innovation, enhance productivity, and streamline operations with cutting-edge services designed to help you thrive in today’s fast-paced digital landscape.

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  • Consulting Services

    Maximize ROI with comprehensive enterprise software consulting, offering strategic advice, support, and solutions aligned to business objectives.

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  • Customer Success Services

    Maximize business outcomes with expert, tailored strategies—and continuous optimization—that ensure your information management solutions deliver long-term value and growth.

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  • Learning Services

    Leverage a comprehensive education program designed to meet the needs of all user levels and develop the technical know-how to meet challenges while boosting awareness, momentum, and user adoption.

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  • Premium Support and Flexible Credits

    Optimize your software experience with direct access to senior, dedicated Premium Support experts or with short-term support services through Flexible Credits.

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Leaders trust OpenText

See how customers are succeeding with OpenText services

See more success stories

Pacific Life establishes a coordinated approach focusing on agility, business objectives, and a cloud-first model

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Linde improves data management and productivity with OpenText

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NAV consolidates customer communication platforms with OpenText

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Resources

Modernize to thrive

Read the guide

Partnering for the Information Advantage

Read the brief

Customer Success Services

Read the overview

5 best practices to maximizing your EIM investment

Read the blog

4 key areas for successful Information Management transformation

Read the blog

Convert resistance into support when implementing software

Read the blog

Managed services in the cloud

Watch the video

OpenText Advisory Services

Read the overview